FAQs
Frequently Asked Questions
Orders & Personlisation
Q: Can I customise my order?
Yes! Most of our clothing, bedding, and furniture items can be personalised with names, initials, or custom details. Use the Bespoke Request box on the product page or contact us with special requests.
Q: Can I make changes to my order after placing it?
Orders may be modified or cancelled within 24 hours of purchase. After this period, production begins and changes may not be possible.
Q: What if I made a mistake in my personalisation?
Please email us at Bebebonita.info@gmail.com within 24 hours of ordering with your order number and the correct details. We’ll do our best to correct it before production starts.
Shipping & Delivery
Q: How long will it take to receive my order?
- Personalised clothing & bedding: Made to order and typically dispatched within 4–6 weeks. If you require your order sooner, please contact us before placing your order to confirm if we can accommodate your request.
- Furniture: Custom-made with a delivery timeframe of 16–20 weeks from the date of order.
Q: Do you offer international shipping?
Yes, we ship internationally. Shipping rates and estimated delivery times will be calculated at checkout based on your location.
Q: Will I receive tracking information?
Yes, once your order is dispatched, you will receive an email with tracking details.
Returns & Cancellations
Q: Do you accept returns or exchanges?
Because our products are personalised and made-to-order, all sales are final. We do not accept returns or exchanges.
Q: Can I cancel my order?
Orders can be cancelled within 24 hours of purchase. After this window, cancellations are not possible as production begins immediately.
Q: What if my item arrives damaged or defective?
We take great care in packaging your order. If your item arrives damaged, please email us at Bebebonita.info@gmail.com within 48 hours of delivery with photos and a description of the issue. We will arrange a replacement if necessary.
Product Care
Q: How should I care for personalised clothing and bedding?
Wash gently in cold water with like colours. Avoid bleach and tumble dry on low. For best results, iron inside out on low heat, avoiding direct contact with the personalised area.
Safety & Use
Q: Are your products safe for babies?
Yes, all our materials are baby-safe and carefully selected. However, adult supervision is required for all products.
Q: What are the safety guidelines for cots and bassinets?
- Bassinets are suitable for babies up to 6 months or until they roll over, push up, or sit unassisted.
- After 6 months, babies may begin to sleep independently, but we strongly recommend the use of a baby monitor for safety.
- Always follow safe sleep guidelines: place baby on their back to sleep, and avoid loose bedding, pillows, and toys in the sleep area.
- Ensure all furniture is properly assembled and placed on a stable, flat surface. Regularly inspect all items for wear or damage.
Contact & Support
Q: How can I get in touch with you?
You can email us at bebebonita.info@gmail.com or use the contact form on our website. We aim to respond within 1–3 business days.